Video stays in processing state
Written by Milla
Updated over a week ago

If you're reading this article, your video upload has probably failed.
It takes roughly 10 seconds to a few minutes to upload a file, depending on internet connection and size of the video files. If you have waited for over 10 minutes, please refresh the page. In case that the video is still converting on the page, please contact us at support(at), so that we can stop the conversion and you may try again. Most mobile devices save the videos simultaneously to the device library, where you can try to find them.

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