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I can't see candidate's videos in Recright

M
Written by Milla

Possible Reasons:

  1. Candidate has not sent video responses:
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    • The candidate might not have submitted their video responses yet. Please confirm with the candidate if they have completed and sent their video responses.
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      In Recright, the applicant's profile shows the applicant's status:
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      Invited

      This means that the applicant has not yet visited the video interview site.
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      Visited

      This shows the date and time when the applicant last opened the interview.
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      Withdrawn

      The applicant has clicked the link in the email to indicate that they are no longer interested in the position.
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      Completed

      The applicant has answered the questions and closed the interview. In some cases, the applicant might have closed the interview without submitting the videos.
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  2. Integration Issues:

    • There might be an issue with the integration that is preventing the videos from displaying correctly.

Troubleshooting Steps:

  1. Log in to Recright natively:

    • To determine if the issue is related to integration, log in to Recright directly through its native platform.

    • Check if the candidate videos are visible when accessing Recright directly.

Further Assistance:

  • If you are still unable to view the candidate videos after following the above steps, please contact Recright support for further assistance (support@recright.com)
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