Here are solutions for connection problems when using Internet Explorer, Microsoft Edge or Safari browsers. These browsers are using Flash-plugin and firewall can cause network connection problems with it.
No connection for video or it is buggy
One common reason for connection problems are network firewalls. Corporate firewalls are often set up to restrict outbound video connections. In such case, our service tries to use an alternate route, which is significantly slower.
If you are unable to get any connection or the Recright.com video seems to be slow or gets stuck this might be your problem. Please contact support(at)recright.com for any questions related to connection issues.
Firewall configuration
Small configuration need to be done, which will allow the use of what is called the RTMP protocol (between your company network and our server). To be more exact, it is a connection to TCP port 1935 at IP-address 46.137.156.22 (video.recruitby.net).
For corporate users the IT department can do this configuration, it is entirely secure and easy to implement.
Try another network or browser
You can try another network for connecting Recright.com Corporate users can try for example guest-wlan.
Try also with another browser (Chrome, Firefox, Internet explorer). Browser could have been setup to use proxy that doesn't allow video connections.
Comments
0 comments
Please sign in to leave a comment.