Recording doesn't work with iPad/iPhone

iPad/iPhone recording problems (iOS 11)

Problem: Black screen when opening the camera

iPhone/iPad apps needs permission to use the camera and microphone. If you have declined the app to access these then you can try to do following:

1. Allow camera access
2. Copy video interview link directly to the browser

1. Allow camera access

Camera & microphone access for Chrome and Safari browsers.

Chrome

• Open settings
• Open Chrome settings
• Allow camera and microphone access

Safari

• Open settings
• Open Safari settings
• Allow camera and microphone access
  
  

2. Copy the video interview link to browser 

Copy the video interview link from your Mail app, Twitter or from other apps and paste it directly into the address bar of the browser instead of clicking the link from the app. Sometimes opening a link directly, from example, GMail can causes problems.