Recording doesn't work with iPad/iPhone

iPad/iPhone recording problems (iOS 11)

Promblem: Black screen when opening the camera

iPhone/iPad apps needs permission to use the camera and microphone. If you have declined the app to access these then you can try to do following:

1. Allow camera access
2. Copy video interview link directly to the browser

1. Allow camera access

Camera & microphone access for Chrome and Safari browsers.

Chrome

• Open settings
• Open Chrome settings
• Allow camera and microphone access

Safari

• Open settings
• Open Safari settings
• Allow camera and microphone access
  
  

2. Copy the video interview link to browser 

Copy the video interview link from GMail/Twitter or from other apps and paste it directly into the address bar of the browser, instead of opening the link directly from the app. Sometimes opening a link directly, from example, GMail can causes problems.