Video is not loading into interview

Are you in a 3G or WLAN network?

3G network may be unstable and cause connection errors with big video files. Please use WLAN -network.

Try another browser

If you experience problems with one browser, you can try another browser for adding the videos. Most common browsers are Google Chrome, Mozilla Firefox, Internet Explorer, and Safari.

Also, sometimes closing the browser and re-visiting the interview page solves the problem.

Decrease the resolution of the videos

If you have problems with transferring the files, we recommend you to decrease the resolution of the video from your mobile device. This is possible with Android devices, and with IOS devices with required application. When uploaded into the interview, the videos will be shrunk to resolution 320*240, so we suggest you try to use a resolution as close as possible (to 320*240).

Google Drive or Dropbox sharing

It is possible to share your videos with us with Google Drive or Dropbox. Share them with email support(at)recright.com . Remember to name the files clearly and inform us in which interview and which questions the videos belong to.

When sharing the videos, please share the videos or folder through a public link instead of sending it directly.

Google Drive sharing settings: