Microphone is not working, or I can't hear myself or the interviewer

Content:

• Quick tips
• Chrome & Firefox
• Safari, Edge & IE 11
• Windows users
• Mac users
• IPhone/iPad
• Android users
  
  

Quick tips

• REMEMBER that you can also record video answers with a mobile device (smartphone & tablet). No apps are required.
• First, check that your speakers are turned on, and that your speaker volume is fairly high. Sometimes the microphone is just fine, but the speakers are turned off or muted. If you’re applying for a job, you can test the speakers easily by listening to video questions. If you’re an employer recording video questions, you can test the speakers by listening to music on your computer.

Chrome & Firefox

Check that you have allowed both camera and microphone from the address bar:

Chrome:

1:

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Firefox:

1:

2:

Safari, Edge & IE11

Check from the flash player settings that you are allowing to record a voice from the microphone. Right click the the video feed and click "Settings":

Windows users:

Coming soon.

Mac users:

Check that the selected output is the right one and that the volume is not muted. You can access the sound settings from System Preferences.

Check also that the input is the right one and that you see the sound bar moving while speaking: