Technical troubleshooting

Timed video interview

• The website or the video stops after timer ends.
• Counter is counting backwards or there's no time counter in the video
• Network or Quality test keeps failing

Camera problems

• Firefox and Chrome users
• Error 2032
• Webcam was not found
• Can't allow Flash to access the camera
• Another application has reserved the camera
• Flash Error #2046 or #2032 message

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Microphone/voice problems

• Microphone is not working, or I can't hear myself or the interviewer
• iPad/iPhone sound problems
• Mac settings
• Flash Settings
• I can't hear my voice or my voice sounds weird
• I still cannot get it to work

Mobile devices

• Recording doesn't work with iPad/iPhone
• Video stays in converting mode
• Video is not loading into interview
• Sound doesn't work (iPad/iPhone)
• Network
• My device doesn't have enough space for videos

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Error messages

• No network connection to video server
• Flash Player is disabled
• Interview is completed or interview has ended
• Camera not found
• Use RecRight only in one place
• Video stays in processing state

System requirements

• Browser support
• Mobile support
• Operating system support

Updating your software and devices

• Flash
• Windows/PC
• MAC