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  1. Support
  2. Technical troubleshooting

Technical troubleshooting

Security

  • Log4Shell vulnerability: Recright usage unaffected

Timed video interview

  • The website or the video stops after timer ends.
  • Counter is counting backwards or there's no time counter in the video
  • Network or Quality test keeps failing

Camera problems

  • Firefox and Chrome users
  • Error 2032
  • Webcam was not found
  • Can't allow Flash to access the camera
  • Another application has reserved the camera
  • Flash Error #2046 or #2032 message
See all 8 articles

Microphone/voice problems

  • Microphone is not working, or I can't hear myself or the interviewer
  • iPad/iPhone sound problems
  • Mac settings
  • Flash Settings
  • I can't hear my voice or my voice sounds weird
  • I still cannot get it to work

Mobile devices

  • Recording doesn't work with iPad/iPhone
  • Video stays in converting mode
  • Video is not loading into interview
  • Sound doesn't work (iPad/iPhone)
  • Network
  • My device doesn't have enough space for videos
See all 7 articles

Error messages

  • No network connection to video server
  • Flash Player is disabled
  • Interview is completed or interview has ended
  • Camera not found
  • Use Recright only in one place
  • Video stays in processing state

System requirements

  • Supported Browsers
  • Mobile support
  • Operating system support

Updating your software and devices

  • Flash
  • Windows/PC
  • MAC
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