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Recording doesn't work with iPad/iPhone
Recording doesn't work with iPad/iPhone
M
Written by Milla
Updated over 11 months ago

Problem: Black screen when opening the camera.
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support-camera.jpg

iPhone/iPad apps needs permission to use the camera and microphone. If you have declined the app to access these, please try the following:

  1. Allow camera access

  2. Copy video interview link directly to the browser

1. Allow camera access

Camera & microphone access for Chrome and Safari browsers.

Chrome

  • Open settings

  • Open Chrome settings

  • Allow camera and microphone access

support-microphone-chrome-en.jpg

Safari

  • Open settings

  • Open Safari settings

  • Allow camera and microphone access

support-microphone-safari-en.jpg

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2. Copy the video interview link to browser

Copy the video interview link from your email. Paste it directly into the address bar of the browser instead of clicking on the link in the email. In some cases opening the link directly can cause the issues.

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