Problem: Black screen when opening the camera.
iPhone/iPad apps needs permission to use the camera and microphone. If you have declined the app to access these, please try the following:
Allow camera access
Copy video interview link directly to the browser
1. Allow camera access
Camera & microphone access for Chrome and Safari browsers.
Chrome
Open settings
Open Chrome settings
Allow camera and microphone access
Safari
Open settings
Open Safari settings
Allow camera and microphone access
2. Copy the video interview link to browser
Copy the video interview link from your email. Paste it directly into the address bar of the browser instead of clicking on the link in the email. In some cases opening the link directly can cause the issues.