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Technical troubleshooting

Technical troubleshooting

Here you can find answers for most frequent technical issues

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28 articles in this collection
Written by Milla
Issues with camera

Camera not found

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Written by Milla
Updated over a week ago

How to allow the site to use the camera: Chrome and Firefox users

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Written by Milla
Updated over a week ago

Another application has reserved the camera

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Written by Milla
Updated over a week ago

I still cannot get it to work

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Written by Milla
Updated over a week ago
Issues with audio

Microphone is not working, or I can't hear myself or the interviewer

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Written by Milla
Updated over a week ago

iPad/iPhone sound problems

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Written by Milla
Updated over a week ago

Mac settings

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Written by Milla
Updated over a week ago

I still cannot get it to work

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Written by Milla
Updated over a week ago
Error messages

Supported operating systems and browsers

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Written by Milla
Updated over a week ago

Error message: Possible hardware issue

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Written by Milla
Updated over a week ago

Video is not loading into interview

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Written by Milla
Updated over a week ago

The video interview you were invited to has already ended

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Written by Milla
Updated over a week ago

Unable to upload the video due to low memory

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Written by Milla
Updated over a week ago

Video stays in converting mode

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Written by Milla
Updated over a week ago

No network connection to video server

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Written by Milla
Updated over a week ago

Use Recright only on one tab

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Written by Milla
Updated over a week ago
Timed video interview

Network or Quality test keeps failing

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Written by Milla
Updated over a week ago

Counter is counting backwards or there's no time counter in the video

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Written by Milla
Updated over a week ago

The website or the video stops after timer ends.

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Written by Milla
Updated over a week ago

Using Firefox on an Android device

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Written by Milla
Updated over a week ago
Mobile Devices

Mobile support

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Written by Milla
Updated over a week ago

How to use Google Drive

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Written by Milla
Updated over a week ago

Network

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Written by Milla
Updated over a week ago

Video stays in processing state

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Written by Milla
Updated over a week ago

Recording doesn't work with iPad/iPhone

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Written by Milla
Updated over a week ago

Recright Live

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Written by Milla
Updated over a week ago

I still cannot get it to work with mobile

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Written by Milla
Updated over a week ago

Log4Shell vulnerability: Recright usage unaffected

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Written by Milla
Updated over a week ago