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Technical troubleshooting
Technical troubleshooting
Here you can find answers for most frequent technical issues
M
By Milla1 author29 articles

Issues with camera


Camera not found
External camera or microphone is not working
How to allow the site to use the camera: Chrome and Firefox users
Another application has reserved the camera
I still cannot get it to work

Issues with audio


Microphone is not working, or I can't hear myself or the interviewer
iPad/iPhone sound problems
Mac settings
I still cannot get it to work

Error messages


Supported operating systems and browsers
Error message: Possible hardware issue
Video is not loading into interview
The video interview you were invited to has already ended
Unable to upload the video due to low memory
Video stays in converting mode
No network connection to video server
Use Recright only on one tab

Timed video interview


Network or Quality test keeps failing
Counter is counting backwards or there's no time counter in the video
The website or the video stops after timer ends.
Using Firefox on an Android device

Mobile Devices


Mobile support
How to use Google Drive
Network
Video stays in processing state
Recording doesn't work with iPad/iPhone
Recright Live
I still cannot get it to work with mobile
Log4Shell vulnerability: Recright usage unaffected
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