Video does not connect, is slow, or freezes
Connection problems are most commonly caused by network firewalls or proxy restrictions, especially on corporate networks.
Some company firewalls limit outbound video or real-time communication traffic. When this happens, the service may fall back to an alternative connection method, which can result in slower performance or unstable video.
If the video does not load at all, appears buggy, or frequently gets stuck, a network restriction is likely the cause.
If the problem continues, please contact support@recright.com and include:
The browser you are using
Whether you are on a corporate or private network
Firewall and network configuration (for corporate users)
Modern versions of Recright use secure web technologies (WebRTC over HTTPS) to deliver video. To ensure proper functionality, corporate firewalls and proxies must allow:
Outbound HTTPS traffic (TCP port 443)
WebRTC-related traffic (UDP ports may be required, depending on network policy)
Access to Recright video services without SSL inspection or restrictive proxy rules
Your IT department can safely allow this traffic. No browser plugins are required.
Try another network or browser
To quickly determine whether the issue is network-related, try the following:
Switch to another network (for example, a guest Wi-Fi or mobile hotspot)
Try a different browser such as Chrome, Firefox, Edge, or Safari
Disable VPNs or corporate proxies temporarily, if possible
If the video works on another network or browser, the issue is almost certainly caused by firewall or proxy restrictions on the original network.