If you're facing issues with audio in your video interview, check out the following instructions:
First, check that the volume is turned on, and that the volume is fairly high. Sometimes the microphone is just fine, but the volume is turned off or muted. If you’re applying for a job, you can test the audio easily by listening to video questions. If you’re an employer recording video questions, you can test the audio by listening to music on your computer.
Check that you have no bluetooth devices connected to your device.
Make sure that no other app is using the microphone (e.g. Teams, Zoom) and close these apps.
Restart browser and device.
Remember that you can also record video answers with a mobile device (smartphone & tablet), no apps are required.
Google Chrome
Google Chrome
Make sure that you have allowed both, camera and microphone, from the address bar:
Firefox
Firefox
Safari
Safari
Mac Settings
Mac Settings
Check that the selected output is the correct one and the volume is not muted. You can access the sound settings from System Preferences -> Sound
Check also that the input is the right one and that you see the sound bar moving while speaking:
iPad/iPhone
iPad/iPhone
iPhone/iPad apps asks to allow the use of the microphone. If you have once declined the app to access the microphone, please check the following steps:
Allow the browser to access your camera and microphone when the browser asks for a permission. Choose 'Allow'
If you have not allowed the browser to access your microphone, go to your devices 'Settings' and choose 'Privacy'
Open the microphone settings
Check if the app has allowed the use of the microphone
IOS 11
IOS 11 asks to allow the use of microphone. If you have once declined the app to access the microphone, please follow the steps below:
Chrome
Open Settings
Check if Chrome has allowed the use of both camera and microphone
Safari
Open Settings
Check if Safari has allowed the use of both camera and microphone
External microphone is not working
External microphone is not working
You can use an external microphone on the website, just by choosing it from your browser. If you're unable to do so, please, disable the internal microphone from your computer's settings in order for the external microphone to work.
I still can't get it to work
I still can't get it to work
You can also record your video responses to the interview on your own device and send them to us separately. We will upload the videos for the interview on your behalf. Sharing large video files with us can be done, for example, through Google Drive or WeTransfer.
Please label the videos clearly (e.g., Response 1, Response 2, Response 3) so that we can upload the responses to the correct question. Make sure that the link is public or that you have shared it with the email- address support@recright.com.