Skip to main content
Video is not loading into interview
Written by Milla
Updated over a week ago

Are you in a mobile or WLAN network?

Mobile networks can be unstable and might cause connection errors when uploading large video files. We recommend to use WLAN -network, as it is generally more stable.

Try another browser

Update your browser to the latest version.
If you experience problems with the browser you are currently using, try to use another browser for recording the videos. Most common browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

Closing the browser/device and re-opening the interview page might solve the issue.

Decrease the resolution of the videos

If you are experiencing issues with transferring the files, we recommend to decrease the resolution of the video from your mobile device. This is possible with Android devices, with IOS devices with a required application. When uploaded into the interview, the videos will be reduced automatically to resolution 320*240, so we suggest you try to use a resolution as close as possible (to 320*240).

Google Drive or Dropbox sharing

You can share your videos with us via Google Drive or Dropbox. Share them with email address support(at) . Remember to name the files clearly and inform us which interview and questions the videos belong to. Great way to name your videos, is either by the question title or by numbers (1,2,3...).

When sharing the videos, please share the videos or folder through a public link instead of sending it directly.

Google Drive sharing settings:

Did this answer your question?