Are you in a mobile or WLAN network?
Mobile networks can be unstable and might cause connection errors when uploading large video files. We recommend to use WLAN -network, as it is generally more stable.
Try another browser
Make sure your browser is updated to the latest version.
If you experience problems with the browser you are currently using, try to use another browser for recording the videos. Most common browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.
Closing the browser/device, and re-opening the interview page might solve the issue.
Decrease the resolution of the videos
If you are experiencing issues with transferring the files, we recommend to decrease the resolution of the video from your mobile device. This is possible with Android devices, with IOS devices with a required application. When uploaded into the interview, the videos will be reduced automatically to resolution 320*240, so we suggest you try to use a resolution as close as possible (to 320*240).
Google Drive sharing
You can also share the videos with us via Google Drive.
When sharing the videos, please share the videos or folder through a public link.
Remember to name the files clearly and inform us which interview and questions the videos belong to. Great way to name your videos, is either by the question title or by numbers (1,2,3...)
Please note that we can only accept videos for regular video interviews (not timed video interviews)
Google Drive sharing settings:
