If the testing phase keeps failing you can try the following steps.

When the network test fails:

  1. Click “Test again”-button.

  2. Restart the browser.

  3. Restart the device.

  4. If you are using a wireless network, try to get a better signal. If you are using Wi-Fi network, please move closer to the device. If you are using cellular phone network, please try going near a window.

  5. Try with another device. Please close the browser window in the previous device.

When the quality test fails:

  1. Confirm that your device has camera and microphone.

  2. Confirm that you have granted permission for Recright to access both camera and microphone.

  3. Please speak during testing, so the test can measure the audio quality.

  4. Make sure you can see the video stream and you are in well-lit space.

  5. Try with another device. Please close the browser window in the previous device.

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