Video stays in converting mode
Written by Milla
Updated over a week ago

If you're reading this article your video upload has probably failed. It takes roughly 10 seconds to a few minutes to upload a file, depending on connection speed and file size.
If you have waited over 10 minutes, please, refresh the page. In case the video is still converting on the page, please contact us at support(at), so that we can stop the conversion and you may try again.
Most mobile devices save the videos simultaneously to the device library, where you can try to find them.

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