When a candidate's video answers lack sound, it's typically due to an issue with the microphone. Several reasons could account for this, such as a malfunctioning Bluetooth connection, the candidate not granting permission for the website to access the microphone, or potential conversion errors.
In such cases, there are two available options:
You can delete the candidate in Recright and send them a new invitation.
Contact Recright's Support team for assistance. Our team can remove the previous answers from the candidate, allowing them to use the same link to re-record their video responses.
Should you have any inquiries, feel free to contact us at support@recright.com.